Complaints book online

Illustration of a document with ticked boxes, a protective shield, scales of justice and a gavel

In accordance with Peru’s Consumer Protection and Defense Code, our virtual complaints book is available to you.

Complaint form

Submit your claim or complaint

Complete the form. Once submitted, you will receive a copy with your reference number by email.

Company name IM & RA CORE BUSINESS S.A.C.
RUC 20601157781
Address Av. Jean Jacques Rousseau N.º 326, Urb. San Borja Norte, San Borja, Lima, Perú
Response time Up to 15 business days

Submitting a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.

The provider must respond to the claim or complaint within a non-extendable period of fifteen (15) business days.

Date: 26/10/2026 · The reference number is assigned on submission.

1. Consumer details

Full name

ID type

ID number

Address

Phone

You will receive a copy of the form with its reference number there.

The claimant is a minor

Parent or legal guardian (if a minor)

Their ID number (if a minor)

2. Product or service

Type

Product Service

Amount claimed in soles (optional)

Description of the product or service

3. Claim details and consumer request

Type

Claim Dissatisfaction with the products or services purchased. Complaint Dissatisfaction not related to the products or services, or with the customer service received.

Details

Request

I declare that the information provided is true and authorize its processing to handle my claim, in accordance with Law No. 29733. Privacy policy.

We will respond within 15 business days.

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