Privacy policy and data protection

Illustration of a document with ticked boxes, a protective shield, scales of justice and a gavel

How we process your personal data, why we use it and how you can exercise your rights under Peru’s Law No. 29733.

Last updated: October 20, 2026.

At IM & RA CORE BUSINESS S.A.C. (IM&RA) we protect the personal data of the people who visit this website and contact us. This policy explains what data we collect, why, how long we keep it and how you can exercise your rights, in accordance with Peru’s Personal Data Protection Law (Law No. 29733) and its regulations.

1. Data controller

Company name: IM & RA CORE BUSINESS S.A.C.
Tax ID (RUC): 20601157781
Address: Av. Jean Jacques Rousseau No. 326, Urb. San Borja Norte, San Borja, Lima, Peru
Contact email: administracion@im-ra.net

2. Data we collect

We only collect the data you provide or that the website needs to work:

Information request form: company or full name, tax ID (optional), email, phone, service of interest and your message.
Complaints book: full name, ID type and number, address, phone, email, the details of a parent or legal guardian if the claimant is a minor, and the details of your claim or complaint.
Store purchases: billing and contact details and the details of your order. Payment details are processed directly by the payment gateway; we do not store your full card details.
Browsing: the essential cookies described in section 7.

3. How we use your data

To answer your inquiries and prepare service proposals.
To register, handle and respond to your claims and complaints, as required by Peru’s Consumer Protection and Defense Code.
To manage your orders, the delivery of digital products and invoicing.
To remember your language and cookie preferences.

We do not use your data to send you advertising without your prior, express consent, and we do not sell it to third parties.

4. Legal basis

We process your data with your consent, which you give when you submit a form; to perform the contract when you hire a service or buy a product; and to comply with legal obligations, such as keeping the complaints book.

5. Who we share your data with

Your data is only seen by the IM&RA staff who handle your request and by the providers we need to run the website (web hosting and email), who act on our behalf and under a duty of confidentiality. We will also disclose it to the competent authorities, such as INDECOPI, when required by law.

If you allow it in the cookie preferences, the website loads Google Fonts and Google Maps; Google may receive technical data from your browser, such as your IP address, and process it outside Peru under its own privacy policy.

6. How long we keep your data

Information requests: as long as needed to handle them and follow up on the proposal.
Complaint forms: at least two years from registration, as required by consumer protection regulations.
Orders and receipts: for the periods required by tax regulations.

Once those periods end, we delete or anonymize the data.

7. Cookies

The website uses essential cookies that it needs to work:

imra_consent_v1: stores your choice about external services (6 months).
imra_lang: remembers your language (6 months).
Store cookies (WooCommerce): keep your cart and checkout session.

Google Fonts and Google Maps are only loaded if you accept them. You can change your choice at any time from “Cookie preferences” in the footer.

8. Your rights

You may exercise your rights of information, access, rectification, cancellation and objection at any time, and withdraw your consent. Write to administracion@im-ra.net with your name, the right you wish to exercise and a copy of your ID. We will respond within the periods set by the regulations of Law No. 29733.

If you believe we have not handled your request properly, you may file a complaint with the National Personal Data Protection Authority of Peru’s Ministry of Justice and Human Rights.

9. Security

We apply technical and organizational measures to protect your data against unauthorized access, loss or alteration. For example, complaint forms are only visible to the website administrators, and files attached to a request are not stored on the website.

10. Minors

Our services are aimed at companies and professionals. A minor may only submit a complaint form with the details of a parent or legal guardian.

11. Changes to this policy

We may update this policy to reflect changes to the website or to the law. The date of the last update is shown at the top of this page.